Our whole operation is designed to get your order out the door and on its way to you in the shortest possible time frame so you aren't left waiting. For detailed information on delivery locations and costs for your specific country please click here.
You can track your order on your Chain Reaction Cycle's Account. Royal Mail and Royal Mail International is an express airmail non-tracked service. If your delivery is by any other method, you'll receive a confirmation email with your tracking reference after dispatch.
• Click here to go to track your Royal Mail Special Delivery parcel.
• Click here to track your Parcel Force parcel.
• Click here to track your DHL parcel.
Orders being delivered within the EU are not subject to Customs Duties and Import Taxes. These orders will have the relevant VAT included. For example, an order being delivered to Spain will be inclusive of Spanish VAT.
Orders being delivered outside the EU (Including Canary Islands and Channel Islands) are sold exclusive of VAT and may be subject to Customs Duties and Import Taxes.
Unfortunately we have no control over this part of your orders' journey so to get the best advice you should contact your local customs office.
It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages delivered outside the EU, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.
It is a criminal offence to falsify the details on thisform. We cannot inaccurately describe the contents, claim a lower value or markas a gift. Please do not ask us to do any of the above.
Any additional charges or fees for customs clearance must becovered by you. Unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
We dispatch your goods from multiple warehouses so please be aware that your order may be split into two or three packages and may not arrive together in one delivery.
We've received queries as to why we send out small products in standard size cardboard packaging, as opposed to our previous method of using Jiffy Bags. In January 2011 we introduced a new packing and dispatch system which was designed to allow us to maintain our delivery targets whilst managing a growing number of orders.
We also took the decision to replace non-recyclable Jiffy Bags with recyclable boxes, made from recycled material! Whilst it may seem in this case that we're neglecting our environmental commitments, the net impact so far has been that we've reduced the volume of courier traffic we generate and once delivered, the packaging can be fully recycled, unlike a Jiffy Bag.
This video shows you the process in action:
We hope this explanation assures you that we take this issue seriously and are working on delivering further improvements in the future.