Security overview
 |
Chain Reaction Cycles are compliant with PCI DSS (Payment Card Industry Data Security Standard) Version 2.0 |
We take online security extremely seriously and have taken rigorous precautions to ensure that your information is processed with confidentiality and accuracy. See below to read more about our security and privacy policy.
We want to ensure that you can shop at ChainReactionCycles.com with confidence and would advise that you observe a few sensible precautions:
Install Security Software: Most threats appear in the form of malicious software or viruses so you need to ensure they are kept out. Ensure your computer is installed with antivirus and anti-spyware software and a firewall.
Get Updates: Security Software manufacturers have to constantly respond to new threats. They do so via updates that iron out any bugs, update regularly to keep your security software at its most effective.
Password Protect: Use strong and smart passwords for log in. Using upper and lower case characters, adding numbers and special characters to your password will make it more difficult for others to guess. Regularly change your password and always logout at the end of a session.
Lookout for the Padlock Protocol: This will appear in the internet browser border not on the web page itself. This will appear on our site when you start the payment process.
Do Not Share Personal Information: Chain Reaction Cycles will never e-mail or call you to ask you to disclose or verify your ChainReactionCycles.com password, credit card or bank account number. If you are contacted or receive an unsolicited email which asks you for any of this information, disregard the request and report the incident to our Customer Services team.
Credit card security
We take online security extremely seriously and have taken rigorous precautions to ensure that your payment information is processed confidentially and accurately.
We don't hold sensitive payment details about our customers. When you input your card details during shopping, the card processor retains all the information about your card and only issues CRC with a unique token identifier. This token then allows us to process the cost of your order against your card. It also allows us to issue refunds or process, for example, backorder charges. We don't have access to your complete card details.
We also have a rigorous audit program, involving independent and regular assessment of our infrastructure and processes to ensure that they meet, and continue to meet, the requirements laid down by the Payment Card Industry Standards Council.
Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information.
Privacy policy
Under the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you've given us. When you make an online order, we need to know your name, email address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfill your orders and to notify you about your order status. We also require a landline telephone number in case we need to contact you, and for international orders this number may be given to our couriers in order to help with the delivery of your goods.
You have trusted us by giving us these details and we promise not to use these details for any other reason other than processing your order or informing you about the products and services of CRC. We will not pass any of your details on to third parties for profit or otherwise. Our security procedures mean that we may occasionally request you to answer security questions or provide proof of identity before we are able to disclose sensitive information to you.
We always wish to improve the service we provide to you and therefore telephone calls may be recorded or monitored and incoming and outgoing emails monitored and used for training purposes.
If you have an account but don't wish to receive weekly emails regarding the products and services of CRC you can click to remove your address from the email list. Click here to remove your address.
