It is not always necessary to contact CRC as most of the information you require about your orders can be found on-line.
If you do need to contact us, you will get a faster response by contacting the correct department. Below you can see what each department is responsible for along with some handy links to some information you may require.
PLEASE NOTE - CONTACTING MORE THAN ONE DEPARTMENT ABOUT THE SAME ISSUE WILL NOT INCREASE THE SPEED OF YOUR RESPONSE
Responsible for giving technical advice on the goods we sell.
Please check if the information you need is contained in the product descriptions or on the manufacturers’ website/catalogue before emailing your query. Contact sales by emailing sales@chainreactioncycles.com
Responsible for dealing with goods that need returned or have developed a fault.
There is no necessity to contact the returns department before sending goods back, however if you do need to contact returns, please email sales@chainreactioncycles.com though in most cases this is not necessary and you can just complete a returns form and return any unused items.
If your goods have developed a fault during use and you think you need to make a claim under the warranty of the product then please email sales@chainreactioncycles.com
We pride ourselves on the level of service we offer and we understand that sometimes you will need to speak to a member of staff for help or advice. Please be aware that this service is limited to business hours and by the number of incoming lines. Our large number of incoming calls can sometimes make it difficult to get through so if your query does not need an immediate response please email the relevant department as above.
