Did you know that you could shop on our www.chainreactioncycles.com/us/en website?
On this page:
No, the price you see at checkout is the final price you pay. All taxes and duties have already been applied to your order. You will not be required to pay import tax or duty when your order arrives at customs.
During check-out you will see our estimated delivery date for your delivery destination. This is accurate and up to date and should reflect any delays and extra paperwork required post Brexit. If we are informed by the courier that there is a delay from their end, the estimated timeframe on the website will be amended accordingly. We may also contact you via email to let you know of the delay.
Yes, the cost of duties on all orders above or below the low value goods threshold is borne by CRC.
Unfortunately, we have had to temporarily switch off the delivery of bikes to EU countries. We should be selling bikes again soon, but we are unable to give a timeframe on this. Please keep a close eye on our website with any updates.
Bulky items like trainers and workstands are usually excluded from standard free delivery. The delivery charge shown at our check-out is what the courier charge CRC, so we are not passing any extra costs onto you.
No, our returns policy is unchanged. You can use our Returns portal Rebound to send back any unwanted items in your order within 365 days from date of delivery. To check out how to return an item please visit https://www.chainreactioncycles.com/customer-service/returning-an-item.
No domestic VAT is charged on your order, CRC shipped your order on a “delivered duty paid” basis, any import VAT was paid by CRC.
For this reason, VAT cannot be reclaimed by the customer.
We are unable to ship orders VAT free in relation to BFPO orders, however if you wish to place an order for qualifying products you can request a refund for the VAT from customer services. Large items including bikes, frames, trainers, bike boxes and workstands can not be sent to BFPO addresses, this is a restriction set by BFPO. Please contact customer services within 3 months of you order date.
Please ensure the BFPO address is entered into the fields of the order form in the specific format shown below:
The importer of record is responsible for the clearance formalities, including import declarations, import duties and taxes. However, in practise CRC has instructed the courier who will deliver your order to take ownership of this on your behalf.
Apologies for the inconvenience. This might have happened because your order was shipped right at the end of the Brexit transition period and the courier decided to return it back to us. You should have received an automated email from us confirming that you will be refunded. Unfortunately, you need to place the order again.