Did you know that you could shop on our www.chainreactioncycles.com/us/en website?

Meet your support team

A handful of over 100...

Our four-step promise

Our number one goal is to provide you with the best quality customer support on the web. Everything we do is geared towards helping you enjoy your bike life to the max, which is why we always aim to deliver on this four-step promise to giving you kick-ass service!


Expert advice and technical support no matter how big or small your queries


The same high standard however you contact us and wherever you are in the world


A no fuss, no quibbles approach to shopping with us


We use your feedback to create positive change – you are central to the CRC community

We are CRC customer support

Your entire support team is made up of over 100 passionate professionals who are at the top of their game. The international customer and technical support guys works alongside returns/warranty along with the dispatch and packing team, all working in sync to make your shopping experience as straightforward as possible.

Give us a ring, let's have a chat

Getting in touch with your international support team is easy – phone us, email us, Facebook message us or give us a tweet. We’re always on hand and we’ll give you the same standard of top quality service wherever you are in the world.

We set the standard in technical support

The guys in your 10-strong tech team have a combined 100 years of experience and their enthusiasm to help you is one of the many reasons they’re regarded as some of the best in the business. Bikes or bits, we’re in the know. No tech challenge is too big or too small – if you need help on sizing, upgrading or the best parts for you they’re waiting for your call. Meet three of the guys on hand to help...

Join the CRC community, share your passion

Whether you're on our Facebook or Twitter pages, we’d love to hear from you! We’re constantly trying to improve our service for you, and we’re always happy to recieve - and more importantly act on the feedback you give us.

Let's chat

Our Q&A is the place to ask product specific questions and answer other people's tech queries if you’re in the know. Follow us too - you can post your riding pics, share your adventures or find out what we’re up to.

Here’s what you’re saying about us...
and how it helps

As well as listening to your comments via Twitter, Instagram and Facebook, we also send you regular feedback surveys so we can maintain the high standards that you’ve come to expect. It was great to see that in our most recent survey of over 15,000 customers, 96% of you rated your interaction with us as good or better.

We've got your back

We want your shopping experience to be as simple as possible, and you can be sure that should you need to use them, our team in the returns and warranty service will have you up and running in no time!

One day turnaround on returns

We’ve all done it – you’ve ordered a size too big or too small, the fit isn’t quite what you thought or you want to try another colour – that’s cool. Send it back within 12 months and we’ll exchange or refund you no problem. If you’re in the UK you can send your stuff back to us completely free from local shops and supermarkets throughout the country using Collect+.

Leave any warranty worries to us

In the rare case that anything does go wrong, we’re here to support you and find a resolution as quickly and stress-free as possible. A quick call is usually all it takes to get your issue resolved in an instant!.

And the award for best customer service goes to...

So there you go...

“Get involved, stay in touch and let's enjoy this journey together..”

"Happy riding, from everyone in the Customer Support Team."

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