- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
Did you know that you could shop on our www.chainreactioncycles.com/us/en website?
Chain Reaction Cycles and CRC are trading names of Wiggle Ltd registered in the United Kingdom at 1000 Lakeside, Suite 310, Third Floor, N E Wing, Portsmouth, Hampshire, PO6 3EN / Company No: 02667809 / VAT No: GB884 2571 94
When buying anything from our website you agree to be bound by these terms and conditions and any other documents referred to in them.
Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team.
*Important Notice – Australian consumers
For purchases made in Australia, see also the Australia Terms where directed.
By placing an order via our website (www.chainreactioncycles.com), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting it.
When you place an order at the end of the check-out process (by clicking "Pay Securely"), we will send you an acknowledgement e-mail confirming receipt of your order. This email is an order acknowledgement and does not mean that we accept your order. We may reject your order for the following reasons:
A contract between us for the purchase of the goods will be formed when your payment has been approved, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements and you will not have ownership of the goods until they have been dispatched.
If you are purchasing tickets for an event advertised on our website please refer to our separate terms for buying tickets.
In order to contract with CRC you must be over 18 years of age. CRC retains the right to refuse any request made by you.
We use trusted third party logistics providers to deliver our goods. If you want to see your delivery options, please visit our shipping information page before you place your order.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or other occurrences beyond our control for which we will not be responsible. Please see our shipping information page for further information.
If there is a delay in delivering the goods we will inform you of this via email and the goods will be despatched as soon as available.
Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
Delivery of the goods will occur when we deliver them to the address you provide us with when you make your order. You are responsible for the goods when delivery has taken place.
We may need to deliver your goods in separate instalments. If that is the case we will let you know in advance.
If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may be extended depending on the exact location.
Deliveries cannot be made to PO Box addresses. We strongly advise against deliveries to be made to hotels or third party couriers. Any orders made, to be sent to a hotel or a third party courier, are entirely at your own risk once delivery has been made by our logistics provider.
If your order has not arrived within the estimated timeframe, we recommend checking your courier tracking, as your parcel may have been left in a safe place or with a neighbour.
If you are unable to locate your order, please contact our Customer Services Team via Live Chat or email so that we can help. If the parcel is considered lost, a replacement or refund will be issued.
If the original order is later located, you will have the option to pay for and keep the items, or refuse delivery/return them. If you are unable to refuse delivery and you do not wish to keep the order, please notify our Customer Service Team as soon as possible, so that we can arrange a free return. If you do not contact us, or return the duplicate orders, we reserve the right to recharge you for the items in question.
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel the order and you have already paid for the goods, you will receive a full refund.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Payment can be made via our secure check out pages using your credit or debit card (details of accepted credit or debit cards are provided during the checkout process). You can also pay using PayPal or PayPal Credit. Card charges will appear on your statement as "ChainReaction Portsmouth GB".
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, bank account or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods.
The cost of international products and services may fluctuate.
For UK customers, all prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) where applicable.
For customers outside the UK please check here if the prices you see on site already include all taxes and duties.
All prices listed on Chainreactioncycles.com are correct at the time of entering. Your credit card or debit card will be charged at the point of purchase unless your items are pre-order items in which case we will not charge your credit or debit card until the items are back in stock and ready to be dispatched.
If a genuine error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on chainreactioncycles.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and shall refund any amount already paid to us.
Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as soon as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.
If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your CRC order reaches your destination country. These and any additional charges for customs clearance are your responsibility. All orders are fulfilled and despatched from the UK.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Grand Total'.
At CRC we buy from our suppliers with an agreement to sell to private customers. It is not in our business model to sell items in bulk quantities to other retailers or bicycle manufacturers. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, please contact us.
For purchases made in Australia, see the Australia Terms.
We offer a very helpful and hassle-free returns policy, after all, we are here to help you! Click here to see full details of our returns policy.
You also have rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which state that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. You have the right to cancel this contract within 14 days from delivery without giving any reason. This right does not apply to any customised or personalised goods bought through our website. To exercise this right please Contact Us prior to the expiry of the cancellation rights period.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk.
Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
Please contact us, if you want:
For purchases made in Australia, see the Australia Terms.
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
We must provide you with goods that comply with your legal rights.
The packaging of the goods may be different from that shown on the site.
You are responsible for ensuring any parts purchased are necessary for the repair or upgrade of an item. We shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any parts. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns and Refunds page for details.
We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. We cannot be held liable for any damage caused by the fitting of a spare part.
Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. We cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with:
please contact us as soon as possible.
If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know. In such circumstances The European Commission provides a platform for online dispute resolution which is available at the following link: http://ec.europa.eu/consumers/odr/.
If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract. For purchases made in Australia, see the Australia Terms.
The laws of England and Wales will apply to this contract. For purchases made in Australia, see the Australia Terms.
The following terms apply to purchases made in Australia.
Notwithstanding the terms set out above, we accept liability for all legal guarantees and warranties expressed or implied to the transactions under the Competition and Consumer Act 2010, or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory in Australia) the effect of which cannot be excluded.
The Australian Consumer Law provides a number of guarantees for purchased goods which cannot be excluded, restricted or modified. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. If the failure does not amount to a major failure but the goods fail to be of acceptable quality, you are entitled to have the goods repaired or replaced.
This contractual warranty does not apply if any problems, damage or defects arise as a result of:
Where we are permitted by law, we will not be liable to you for indirect and consequential loss arising from or connected to the goods.
Please contact us to initiate a replacement, refund or repair of your goods in accordance with our Australia Returns Policy.
The above is not intended to limit or exclude any rights and remedies which may be available to you under the Australian Consumer Law.
If the whole or any part of a provision of these Terms and Conditions is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected.
If you live in Australia, this agreement is governed by the laws of Australia and each party submits to the non-exclusive jurisdiction of the courts of Australia.