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Gift Vouchers

1. How do I purchase a gift voucher?

You can purchase anything on the site using CRC gift vouchers. You can buy a gift voucher from here.

Choose the value of gift voucher and decide on whether the voucher is to be sent to your own email or a friend’s email. You will receive an order confirmation email and shortly after an email with the gift voucher code.

Gift vouchers must be exchanged for goods only, no cash alternative will be given.

2. How do I redeem a gift voucher?

Once you have received your gift voucher code you can apply it to Your Account for future use or you can redeem it at checkout.

To apply your gift vouchers to Your Account and view the balance and validity of your vouchers, simply sign in and click into ‘Your Account’. Scroll down to ‘Gift Voucher Balance’ and click on ‘+ ADD GIFT VOUCHER’. Insert the code sent to you by email and click ‘>ADD’. You will now be able to see your voucher code, the amount of money on your gift voucher and the expiry date of that gift voucher.

Once you arrive at checkout you will see a drop down under the shipping information to ‘Enter Promo Code/Gift Voucher’. Apply your code here and click ‘ADD’. If you have applied voucher codes to ‘Your Account’ there will be a drop down box that says ‘Apply A Gift Voucher…’ from here you can choose the voucher you wish to apply.

If you do not use all of your gift voucher balance in one basket it will be available for you to use again the next time you come back to shop.

3. My gift voucher is not working, what should I do?

We're sorry if you're having problems using your gift voucher. Please check that the voucher is still valid. There are two easy ways of doing this:

  • You can apply your gift voucher to your CRC account as explained above or
  • By entering your gift voucher code online to quickly check its validity and value.

To do this make sure you are not signed into Your Account. Click on ‘Your Account’ at the top of any website page. When you scroll down you will see a section called ‘Gift Voucher Balance’. From here choose ‘Check out Your Gift Voucher Balance’. Insert your gift voucher code and click on ‘>CHECK BALANCE’. If your gift voucher has been used or is out of date you will receive the message ‘you do not have sufficient balance’. In-date and unused vouchers will let you know the amount your voucher is worth. If you continue to have any further issues please contact us and we will be happy to help you.

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4. How do I use my promo code?

We offer many great discounts on the already great prices we have on our site, so if you'd like to use a promotion code with your order please ensure you remember to apply it when checking out.

When you open 'Your Basket' you will see the following screen:

To use the code you've been given for a promotional discount please click on the ‘Enter Promo Code/Gift Voucher’. Entre your promotion code and simply click on 'Add' and the discount will be applied to your order.

If you have any problems with this please contact us and we will help you out.

5. My promo code is not working what should I do?

Sorry you’re having problems getting your promo code to work. The first thing to do is check your code is valid and that your basket contents meet all the Terms and Conditions.

If after reviewing these you are still having problems contact us and we will help you out.