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Delivery costs

FREE SHIPPING ON ALL ORDERS OVER £20, BIKES INCLUDED

Shipping information:

Service Below £20 Over £20 Delivery Time
Standard Tracked Delivery £2.99 FREE 5 working days after you place your order.
Collect+ £2.99 FREE Pick up your parcel(s) from a local collection point at a time that suits you. Estimated delivery: 2 working days.
Priority Tracked Delivery £3.99 Your order will be given priority by our warehouse staff. Estimated delivery 2 working days.
Tracked Bulky Delivery and Bikes FREE We aim to deliver within 5-7 days after the order is placed. This is because we carefully inspect each bike before it is dispatched.
*Excludes bikes, bulky items, frames and wheel builds.

Order cut off dates for Christmas delivery depend on which delivery method you choose. To ensure delivery in time for Christmas please review the information in the link below:

Christmas Delivery and Last Order Dates 2020

Hermes Delivery

If your order is being delivered by Hermes you can download their new app for even more control over your delivery.

With the new Hermes app you can track and divert your parcels with ease. You can also set your delivery preferences for all your parcels, including choosing safe spaces, contact-free delivery and giving your courier any delivery instructions, they’ll need.

Just download the app and tap “More” to get started.

When will my order be dispatched?

Our whole operation is designed to get your order out the door and on its way to you in the shortest possible time frame so you aren't left waiting.

Delivery may take longer in the following instances:

  • Bikes take a little bit longer as we want to ensure they arrive with you in perfect condition, and so will take the time to inspect them before delivery
  • Custom wheel builds will be dispatched as soon as they are built and inspected
  • The availability of one of your order items may have changed from when you purchased – if this is the case we'll email you to help you find an alternative
  • If it is a UK Bank Holiday period

Check my order status

You can check your order status using the link below. You will be able to see all the information about your order including tracking information if applicable.

You will need the order number and email address used when you placed your order.

Check my order status View my order history

Track my parcel

Track my Royal Mail parcel Track my Parcel Force parcel Track my Collect Plus parcel Track my Yodel parcel Track my Hermes parcel Track my DPD parcel

Additional Information

Unfortunately Chain Reaction Cycles cannot be held responsible for damage or loss that occurs to goods after they have been delivered to a freight forwarder company or BFPO address. Once they are delivered to the Freight Forwarder address or the BFPO location, we are unable to replace or refund goods that are missing or have been received damaged.

We dispatch your goods from multiple warehouses so please be aware that your order may be split into two or three packages and may not arrive together in one delivery.

Orders are sold inclusive of VAT and will not be subject to Customs Duties and Import Taxes.